Thank you for shopping with us. Please review our Shipping Policy carefully before completing your purchase.
1. Order Processing Time
All orders are prepared and processed within 1–3 business days (Monday–Friday).
During busy seasons, processing may take an additional 1–2 days.
Orders are not processed or shipped on weekends or public holidays.
2. Estimated Delivery Times
Delivery times vary depending on your location and the shipping option selected at checkout:
Standard Shipping: 5–12 business days
These timeframes are estimates and may be affected by carrier delays, weather conditions, customs checks, or high order volume.
3. Shipping Fees
Shipping charges are calculated at checkout based on:
Delivery address
Weight and dimensions of the order
Selected shipping method
From time to time, we may offer free shipping promotions.
4. Order Tracking
Once your order has shipped, a tracking number will be emailed or texted to you.
It may take 24–48 hours for tracking updates to appear after the label is created.
If the tracking shows “Delivered” but you haven’t received your package, please:
Check your mailbox and surrounding areas
Ask neighbors or building management
Contact your local carrier office for additional details
5. Incorrect or Undeliverable Addresses
Please ensure your shipping address is accurate when placing an order.
We are not responsible for:
Packages sent to an incorrect address entered by the customer
Lost items due to incomplete or inaccurate addresses
If a package is returned to us due to an incorrect address, customers are responsible for paying the reshipping fee.
6. International Shipping
International orders may be subject to:
Customs duties
Import taxes
Additional courier handling fees
These charges vary by country and are the customer’s responsibility.
International transit times may be longer due to customs processing.
7. Damaged, Lost, or Stolen Packages
If your order arrives damaged:
Contact us within 48 hours of delivery
Include your order number and clear photos of the damage
If your package is lost or stolen after delivery confirmation:
We will assist you in submitting a claim with the carrier
Replacements or refunds are issued only after the carrier completes their investigation
8. Shipping Restrictions
Some items may have shipping limitations based on size, weight, or carrier policies.
We may not ship to P.O. Boxes or certain remote locations depending on the product.
9. Contact Us
For any questions regarding shipping, feel free to reach out to us at:
📧 [Shopaura5164@gmail.com]