Thank you for shopping with us. Please review our return guidelines carefully, as all purchases are subject to the policy below.
1. Return Window
You may request a return within 15 days from the date your order shows “Delivered.”After 15 days, all sales are final and no returns or refunds will be accepted.
2. Return Eligibility
To qualify for a return:
The product must be unused, undamaged, and in original packaging.
All accessories, manuals, tags, and labels must be included.
Products showing signs of wear, damage, or misuse will not be accepted.
3. Non-Returnable Items
The following items cannot be returned:
Personal care or hygiene-related items
Clearance, sale, or final-sale items
Customized or altered products
Any item returned after the 15-day window
4. How to Start a Return
To initiate a return:
Email us at [Shopaura5164@gmail.com] with your order number and reason for return.
Wait for return approval and shipping instructions.
Send the item back using a trackable shipping method.
Unapproved or unauthorized returns will not be processed.
5. Return Shipping Fees
Customers are responsible for all return shipping costs.
Prepaid labels are only provided if the item arrives damaged or incorrect.
6. Damaged or Incorrect Items
If your order is damaged or you receive the wrong item:
Contact us within 48 hours of delivery.
Include your order number and clear photos of the issue.
We will review the case and send a replacement or refund if approved.
7. Refund Processing
Refunds are issued only after your return is:
Received, Inspected, and Approved by our quality team.
Approved refunds will be processed back to your original payment method within 5–7 business days.
8. Order Cancellations
Orders may only be cancelled before they are shipped. Once shipped, the order cannot be cancelled and will fall under this return policy after delivery.